Returns & Refunds

Returns & Refunds

We want you to love your purchase. If something isn't right, here's how our returns process works.

Change of mind returns

Because of the personal, hygienic nature of fragrance products, we can only accept change-of-mind returns on items that are unopened, unused, and in their original packaging with seals intact, within 7 days of delivery.

Faulty or damaged items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. In line with the Consumer Protection Act, we'll offer a repair, replacement, or full refund, at your choice.

How to request a return

1. Email us at hello@graceandglory.co.za or WhatsApp us with your order number and reason for return
2. We'll confirm whether your item qualifies and provide return instructions
3. Pack the item securely (with proof of purchase) and send it back to us
4. Once we've received and inspected the item, we'll process your refund or exchange

Refunds

Approved refunds are issued to your original payment method within 5–7 business days of us receiving the returned item. Original shipping costs are non-refundable unless the return is due to our error or a faulty item.

Exchanges

Want a different fragrance or format instead? Let us know when you request your return and we'll arrange an exchange, subject to stock availability.

Non-returnable items

• Opened or used fragrance products (for hygiene reasons)
• Gift cards
• Items marked as final sale

Questions about a return? Get in touch — we're happy to help.